Customer Service Branch Associate

The Sherwin-Williams Company - Cheektowaga, New York

Welcome to Sherwin-Williams

Sherwin-Williams is the largest coatings company in North America, and the third largest in the world. With $11 billion in sales, 4,000 stores, and 90 manufacturing and technical centers, we proudly serve customers in over 120 countries. Our 45,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

The Service Associate II is responsible for assisting in the operations of the Automotive Branch Facility.  The core function of this job includes assisting with inside customer service.  The Service Associate will make certain the branch provides the highest level of Trademark Customer Service.

The core responsibilities and duties associated with this position include, but are not limited to, the following:

The Service Associate II is responsible for assisting in the operations of the Automotive Branch Facility.  The core function of this job includes assisting with inside customer service.  The Service Associate will make certain the branch provides the highest level of Trademark Customer Service.

- Assist with inside customer service, as needed, including servicing customers and/or processing their orders.

- Conduct self in professional manner to ensure customers’ quality and service expectations are met.

- Answer telephone in a professional manner, answering questions knowledgeably and/or take customers order.

- Adhere to inventory control guidelines

- Process sales transactions using Point of Sale computer and Company guidelines.

- Assists in planning delivery schedule to optimize unit efficiency and ensure customers’ maximum service.

- Clean and maintain all areas and equipment as assigned.

- Make delivery of product as needed ensuring customers’ quality and service expectations are met.

- Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.

- Load merchandise to ensure safety and security.

- Prepare paint orders, including accurate mixing and/or shading, utilizing standard formulas and custom formulas.

- Maintain company truck.  Alert manager as to truck’s repair and servicing needs.

- Properly dispose of waste cans and product in compliance with Company and Governmental regulations.

- Assist staff with branch inventories.

- Adhere to company safety standards at all times.

- Additional duties as assigned

BASIC QUALIFICATIONS:

- Must be at least 18 years of age.

- Must have a valid driver's license.

- Must be legally authorized to work in country of employment without sponsorship for employment visa status. 

- Must be able to lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion

- Must be able to operate a computer and communicate via the telephone.

- Must be able to communicate verbally and in writing

- May work in areas where toxic, flammable, and hazardous materials are present.

 

MINIMUM QUALIFICATIONS:

- High School Diploma or equivalent

- Must have at least 2 years in customer service related position

PREFERRED QUALIFICATIONS:

- Experience in an automotive related industry

- Ability to effectively communicate both written and verbal

 

Equal Opportunity Employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans

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Posted: 30+ days ago

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